Member Materials

Healthcare can be overwhelming, so we’re here to help you stay on top of it. Here are some links to help you understand your benefits, file a complaint, complete your health needs screening, and more.

Health Needs Screening

Earn up to $30 in Healthy Rewards.

Complete the health needs screening (HNS) within 30 days of becoming an Anthem member, and we’ll give you $30 in Healthy Rewards (or $20 for completion between days 31 and 90). To earn your rewards, you must complete the HNS within 90 days of joining Anthem.

New To Anthem?

As a new member, we know you have questions. We also know you’re short on time! Learn the basics about your health plan on the New Member Welcome page.

• HIP Member Handbook - English
• HIP Member Handbook - Spanish
• Member Appeal Rights - English
• Member Appeal Rights - Spanish
• HIP Preapproval Member Handbook Update - English
• HIP Preapproval Member Handbook Update - Spanish
• HIP Member Handbook Pharmacy Update - English
• HIP Member Handbook Pharmacy Update - Spanish
• HHW Member Handbook - English
• HHW Member Handbook Pharmacy Update - English
• HHW Member Handbook - Spanish
• HHW Member Handbook Pharmacy Update - Spanish
• HHW Preapproval Member Handbook Update - English
• HHW Preapproval Member Handbook Update - Spanish
• HCC Member Handbook - English
• HCC Member Handbook - Spanish
• HCC Preapproval Member Handbook Update - English
• HCC Preapproval Member Handbook Update - Spanish
• PathWays Member Handbook - English
• PathWays Member Handbook - Spanish
• PathWays New Member Welcome Guide - English
• PathWays New Member Welcome Guide - Spanish
• IN HIP Quick Start Guide - English
• IN HIP Quick Start Guide - Spanish
• HHW Quick Start Guide - English
• HHW Quick Start Guide - Spanish
• HCC Quick Start Guide - English
• HCC Quick Start Guide - Spanish
• HIP, HHW, and HCC Member Handbook Grievances Update

We care about the quality of care you get from your doctors and us. If you’re not happy with the care you get from one of the doctors in your plan, you or someone you choose to act for you can let us know your problem.

Filing a Grievance

If you have a complaint or problem with the care you are getting, you can file a grievance with Anthem. A grievance can be filed in writing, or by phone. A grievance can be filed with Anthem at any time.

Call us at 866-408-6131 (Healthy Indiana Plan, Hoosier Healthwise); 844-284-1797 (Hoosier Care Connect); 833-412-4405 (Indiana PathWays for Aging); ( TTY 711) Monday-Friday 8 a.m.–8 p.m. Eastern time>. Our Member Services staff will try to take care of your problem right away.

Send us a letter at:

Grievance Coordinator
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Complete the Member Grievance Form found below. Fax your letter or completed Member Grievance Form, along with any documents, to 855-516-1083.

Filing an Appeal

If you want to file an appeal about how we solved your problem, you must do so within 60 calendar days from the day of our decision on the grievance resolution letter.

Call us at 866-408-6131 (Healthy Indiana Plan, Hoosier Healthwise); 844-284-1797 (Hoosier Care Connect); 833-412-4405 (Indiana PathWays for Aging); (TTY 711) Monday-Friday 8 a.m.–8 p.m. Eastern time.

Send your appeal to:

Appeals Department
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Complete the Member Appeals Form found below.

Fax your letter or completed Member Appeals Form, along with any documents, to 855-516-1083.

• Member Grievance Form - English
• Member Grievance Form - Spanish
• Member Appeal Form - English
• Member Appeal Form - Spanish